Hospice of Cumberland County has been named a 2024 Hospice Consumer Assessment of Healthcare Providers and Systems Honors Elite Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies.
This prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. It acknowledges the highest performing agencies by analyzing the performance of the Hospice CAHPS survey satisfaction and quality measures.
“We began our annual Hospice Honors Award program more than 10 years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, head of RCM and CAHPS Survey, Home Health and Hospice. “We congratulate Hospice of Cumberland County on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
To be considered for the Hospice CAHPS Honors Award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question.
If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.
Special recognition, Honors Elite, is awarded to those hospices that score above the national performance score on 100%, or all 24, of the evaluated questions.
Ginny Dyer, executive director of Hospice of Cumberland County, credits the loyal, caring, and hardworking staff to being named a 2024 Hospice CAHPS Honors Elite recipient.