Question: I have been receiving text messages about an “E-Z Pass Final Reminder.” It’s something about having an outstanding toll and submitting payment.
I was told it was a scam. Can you get me more information on this?
Answer: Here is information from the Minnesota Department of Transportation E-ZPass page: dot.state.mn.us/ezpassmn/news.html.
Scammers are sending fake messages pretending to be MnDOT, E-ZPass or other tolling agencies. These messages claim you owe money and direct you to a payment link. This is a scam!
We will never text or email you asking for payment or personal information. If you receive a suspicious text or email message, delete and do not respond. Don’t set up an account due to a text or email scam.
Scam information:
• Minnesota E-ZPass (MnDOT) will never email or text you for payment or personal information.
• Text numbers and email addresses are chosen at random, and they are targeting everyone — not just E-ZPass users. There is no data breach.
• Delete and don’t click on anything that seems off or suspicious. Report as “junk” or “spam” if your device has this option. This helps your device recognize spam.
• Do not set up a new or different E-ZPass account due to a text or email scam.
• If you clicked on a link or provided information, take efforts to secure your personal information and financial accounts.
• You can report fraud activity to the FBI’s Internet Crime Complaint Center or the Federal Trade Commission.
• If you have questions or concerns, check your account through the secure customer portal, or contact us (MNDOT E-ZPass) directly.
Sometimes scam artists send what looks like an invoice in the mail. Scam letters will include a bogus or questionable URL link and will often have a sense of urgency. Minnesota E-ZPass, MnDOT, or other agencies may send a letter in the mail, but it will look official including agency letterhead, detailed information, and multiple methods for contacting and/or remitting payment to the agency.
If you receive a letter in the mail, confirm it is legitimate and always verify information directly with the agency.
Any questions concerning traffic related laws or issues in Minnesota, send your questions to Trooper Troy Christianson, Minnesota State Patrol, 2900 48th St., NW, Rochester MN 55901-5848; or send an email to: Troy.Christianson@state.mn.us.